Customer Care
Questions about beauty products, orders, or delivery? Start here.
From shade and size questions to parcel issues, damaged products, missing set components, and return requests, DEWMORA support is here to help you sort out the details that matter.
Tell us what you need help with, and include the details that make the request easier to review.
Beauty orders can be specific. A question about a foundation shade is different from a leaking cleanser, a missing item from a beauty set, or a parcel that has stopped updating in transit. Giving us the relevant product or order information helps us understand the situation without sending you through unnecessary back-and-forth.
Email our customer support team at [email protected]. For an existing purchase, include your order number whenever possible.
What can we help you with?
DEWMORA support covers both pre-sale and after-sales questions across makeup, skin care, SPF products, beauty tools, refill and travel formats, coordinated sets, and selected accessories.
Product Questions
Ask about listed shades, sizes, capacities, formats, set contents, product presentation, or information shown on a product page before ordering.
Order Support
Get help with order details, selected product options, address corrections where still possible, payment-status questions, or fulfillment concerns.
Shipping & Delivery
Contact us about tracking, delayed parcels, split shipments, delivered-but-not-located orders, customs-related delivery questions, or returned parcels.
Returns & Product Issues
Report damaged, leaking, broken, incorrect, or missing products and ask about return, exchange, or refund eligibility before sending anything back.
Before You Order
Product details are easier to clarify before a seal is opened.
If you are uncertain about a listed shade, capacity, product format, travel size, refill option, or set configuration, contact us before checkout. We can help clarify the information presented on the storefront so you know which option you are selecting.
For cosmetics, appearance can still vary with lighting, screen settings, application, and individual characteristics. Our support team can explain available product information, but we do not present shade guidance or skin-care information as a guaranteed personal result.
Ask a Product QuestionExisting Orders
Send the information that helps us identify the right order quickly.
For order, shipping, or after-sales support, include the information that is relevant to the issue. You do not need to send sensitive payment credentials or unrelated personal information.
- Your order number.
- The email address used at checkout.
- The name of the affected product.
- The shade, size, format, or set involved where relevant.
- A short explanation of what happened.
- Clear photos if an item arrived damaged, leaking, broken, incorrect, or incomplete.
For Product Problems
A few useful details can make after-sales support much faster.
Keep the packaging
If a cosmetic, skin-care product, tool, or set arrives damaged, keep the outer parcel and product packaging until the issue has been reviewed.
Photograph the relevant area
Show the shipping box, label, broken seal, leaking container, damaged compact, incorrect shade label, or missing set contents when those details are relevant.
Avoid using compromised products
If a seal, cap, container, or personal-care product appears damaged in transit, avoid using it while the condition is being reviewed.
Contact us before returning anything
Return instructions can depend on the product and issue. Sending an item back before receiving instructions may delay identification of the return.
Online Storefront Support
Built for cross-border shopping, without inventing a walk-in location.
DEWMORA currently provides customer support through its online storefront and email contact. No public retail or customer-service street address has been provided for this page, so the map is presented as a global service view rather than as a claimed store location.
If you need to return an item, do not send it to an address found independently online. Contact [email protected] first so the correct return instructions can be provided for the order.
One email for product, order, shipping, and after-sales support
Whether you are comparing a beauty product before purchase or need help with an order already delivered, send the relevant details and our support team can review the request.
[email protected]